Privacy Policy

1. About this policy

Nomabase Inc. (“Nomabase”, “we”, “us”) manages short-term rentals in Miami and Miami Beach. This policy explains how we handle personal information when you visit nomabase.com, use our calculators and tools, book a stay, own a home we manage, work with us as a cleaner or partner, or contact us.

It covers our website and our portals (the owner portal, the Team app and the affiliate portal). Airbnb, Booking.com, Vrbo and other booking sites have their own privacy policies for the information you give them.

Questions about this policy or your information: info@nomabase.com.

2. What we collect

We collect what we need to run our service and talk to you about it:

• Homeowners and people asking about our service: your name, email, phone, the address and details of your property, what you tell us in forms and messages, and how you heard about us. When you become a client, also what we need to manage your home and pay you: your agreement, property access details, bank or payout details, tax details for year-end forms, and the statements we prepare.
• Guests: your name, email, phone, number of guests, the dates and details of your stay, messages with us, and reviews. When you book directly with us, payment is taken by Stripe: we see the payment’s status and the card’s brand and last four digits, never the full card number. Some buildings require ID at check-in or a pre-registration form before you arrive.
• Cleaners, partners and realtors: your name, contact details, the work you do with us, photos taken during cleanings, and what we need to pay you.
• When you use our website and portals: sign-in details (your email, and the one-time codes we send or your password), pages visited, device and browser type, approximate location from your IP address, and information from cookies (see Cookies and analytics).
• When you call, text or email us: the messages, call details and voicemails, through our business phone and email.

3. Where it comes from

Mostly from you: through our forms and portals, when you book, and when you write or call. Also from booking sites when you book through them (Airbnb, Booking.com, Vrbo and others), from our property management system, from payment providers about payments, from public records and listing information about properties, and from people who refer you to us, such as a realtor.

4. How we use it

• to manage homes and stays: listings, pricing, bookings, guest communication, check-in, cleaning and maintenance
• to take and make payments, prepare owner statements, pay cleaners and partners, and keep accounting and tax records
• to collect and pay guest taxes, and to meet building, city and county rules
• to answer questions, prepare property reports and estimates, and give support
• to send sign-in codes, booking confirmations and service messages
• to tell you about our services, if you’ve asked about them or are a client (see Marketing)
• to keep our website, portals and properties secure, and to prevent fraud and misuse
• to understand how our website is used and improve it
• to comply with the law and to protect our rights and those of others

5. Who we share it with

We don’t sell personal information. We share it only where it’s needed to provide our service:

• Service providers that work for us, and only what they need (table below).
• Buildings and condominium associations that require it: for example, a guest’s name, stay dates and nightly rate on a pre-registration form, sent before arrival.
• Homeowners see what’s needed about stays at their home: guests’ first names, dates, amounts and booking site.
• Cleaners and maintenance staff see what they need to prepare a home, such as dates, check-out times and guest numbers.
• Booking sites, to manage the bookings made through them.
• Government authorities, for taxes, or when the law requires it.
• A buyer or successor, if our business is sold or merged, under this policy.

Most of this information is stored in the United States. Our email inbox is stored by Zoho in Australia, and some providers may process information in other countries; they protect it under their own security and privacy commitments.

6. Cookies and analytics

We use cookies that keep you signed in to the portals and remember your choices (for example the language of the Team app). We use Google Analytics to understand which pages are visited and how; Google sets its own cookies for this. We don’t use advertising cookies or tracking pixels for ads.

If your browser sends a Global Privacy Control signal, we don’t load Google Analytics. You can also block or delete cookies in your browser settings; the portals need their sign-in cookie to work.

7. Marketing

We may email homeowners, realtors and partners about our services when they’ve asked about them, are clients, or would reasonably expect to hear from us. Every marketing email says who it’s from and has an unsubscribe link, and we stop when you ask. If you agree to texts, reply STOP to any text to stop them. Service messages, such as booking confirmations and sign-in codes, are sent whatever you choose.

8. How long we keep it

As long as we need it for the reasons above. Accounting, tax and booking records are kept as long as the law requires (usually at least seven years). Cleaning photos are kept while they may be needed for the stay or a claim about it, then deleted. Enquiries that don’t lead to working together are deleted or anonymised when they’re no longer useful.

9. How we protect it

We keep information with established providers, use encrypted connections, limit staff access to what each role needs, sign in to the portals with one-time codes or passwords, and keep files such as statements and photos private. No system is perfectly secure; if a breach affects your information, we’ll tell you as the law requires.

10. Your choices and rights

You can ask us for a copy of the personal information we hold about you, to correct it, or to delete it, by emailing info@nomabase.com. We’ll reply within 30 days. We may keep what the law requires us to keep, such as tax and booking records, and we’ll tell you if so.

California residents have specific rights, set out in the California privacy notice below. Residents of other states with privacy laws can use the same email to exercise the rights those laws give them.

11. Children

Our website and services are for adults. Bookings must be made by someone at least 18 years old (or older if a home’s house rules say so). We don’t knowingly collect information from children under 13; if you think we have, email info@nomabase.com and we’ll delete it.

12. California privacy notice

This section is for California residents and supplements the rest of this policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the “CCPA”). It describes our practices over the last 12 months.

What we collect, and why

We collect these from the sources and use them for the purposes described in Where it comes from and How we use it, and keep them as described in How long we keep it. We use sensitive personal information only to provide our services, pay you and keep accounts secure, not to infer things about you.

No sale or sharing

We do not sell personal information, and we do not “share” it for cross-context behavioral advertising, as those terms are defined in the CCPA. We have not done so in the last 12 months, and we don’t knowingly sell or share the information of consumers under 16. We honor Global Privacy Control signals by not loading Google Analytics.

Your rights

• Know: what personal information we have collected about you, where it came from, why, and who we disclosed it to, and a copy of it
• Delete: the personal information we collected from you, subject to legal exceptions
• Correct: inaccurate personal information
• Opt out of sale or sharing: we don’t sell or share, so there is nothing to opt out of
• Limit the use of sensitive personal information: we only use it for the purposes the CCPA allows
• No discrimination: we won’t treat you differently for using these rights

How to make a request

Email info@nomabase.com with “California privacy request” in the subject, or write to Nomabase Inc., 7901 4th St N, Ste 300, St. Petersburg, FL 33702. We’ll confirm we received it within 10 business days and answer within 45 days (we may extend this once by another 45 days and will tell you why). To protect you, we’ll check your identity by matching details we already hold, such as your email and booking or property details. You can use an authorized agent, who must give us your signed permission; we may still ask you to confirm your identity with us directly.

Shine the Light

We don’t disclose personal information to third parties for their own direct marketing.

13. Changes to this policy

We’ll update this policy when our practices change, and change the date at the top. If a change is significant, we’ll tell clients by email or in the portal.

14. Contact us

Nomabase Inc., 7901 4th St N, Ste 300, St. Petersburg, FL 33702 · info@nomabase.com · or through our contact page.